At Oatlane, we aim to deliver fresh and delicious meals to our customers in a timely manner.
This Delivery Policy outlines the terms and conditions regarding the delivery of food orders placed through our website https://oatlane.com/, mobile application, or via phone.

1.⁠ ⁠Service Availability
We currently deliver within specific areas of North Delhi and nearby locations.

Delivery availability depends on your location and will be confirmed at the time of order.

2.⁠ ⁠Delivery Time
Standard delivery time is 30–60 minutes from order confirmation, depending on location and order size.

Delivery times may vary during peak hours, holidays, special events, or due to weather/traffic conditions.

3.⁠ ⁠Delivery Charges
Delivery charges, if applicable, will be displayed at checkout before order confirmation.

Any promotional offers on free delivery will be subject to specific terms mentioned in the offer.

4.⁠ ⁠Order Processing
Orders are processed immediately after confirmation.

Once an order is prepared and dispatched, it cannot be canceled.

5.⁠ ⁠Packaging
All food is packed in secure, hygienic, and spill-proof containers to maintain quality and freshness during transit.

6.⁠ ⁠Delivery Partners
We may use our in-house delivery staff or trusted third-party delivery partners.

In case of third-party services, their terms and conditions may apply in addition to ours.

7.⁠ ⁠Delays & Non-Delivery
While we strive to meet promised delivery times, delays can occur due to unforeseen circumstances.

In case of significant delay or inability to deliver, our customer support team will contact you to arrange alternatives or a refund, if applicable.

8.⁠ ⁠Contact for Delivery Issues
For any concerns about your delivery, please contact us immediately after receiving your order so we can assist you promptly.

Contact Information
📧 creet074@gmail.com
📞 +91 7857002556
📍 Oatlane, C-75, 2nd Floor, Mehendru Enclave, Lane No.4, Azadpur, Model Town, North Delhi-110033, India
🌐 https://oatlane.com/