Last Updated: 10-Aug-2025
At Oatlane, we prepare and deliver fresh smoothies, bowls, snacks, and catering orders with the highest quality standards. As our products are perishable and made to order, we do not accept returns under any circumstances.
However, we value our customers and stand by the quality of our service. If there is an issue with your order, the following refund policy applies:
You may be eligible for a refund if:
The product delivered is incorrect, damaged, or not as described
The issue is reported within 30 minutes of delivery
To request a refund:
Contact us within 30 minutes of delivery via phone at +91 70428 71580 or Instagram @oatlane6
Provide your order number, delivery details, and clear photos showing the issue
Once the issue is verified, the refund will be processed and credited within 3–5 business days to your original payment method
No cash refunds will be provided for online payments; all refunds are made digitally
In cases of cash-on-delivery (COD) orders, refunds will be processed via bank transfer or UPI
Refunds will not be issued if:
The issue is reported after 30 minutes of delivery
The product has been consumed or altered
The dissatisfaction is based on personal taste preferences without any product quality issue
Oatlane™ – Freshness Guaranteed, Your Satisfaction First.
